General Terms and Conditions

1. Introduction
1.1 These General Terms and Conditions (the “Terms”) apply to your use of our website and the purchase of products offered through our website.
1.2 Definitions and interpretation of terms are provided in section 27 below.

2. Acceptance
2.1 You represent and warrant that: (a) you are an individual at least 18 years of age; (b) you are legally authorized to enter into a binding agreement with us; and (c) no applicable law or contract prevents you from doing so.
2.2 Marceau & Co reserves the right to request written confirmation of your ability to accept these Terms.
2.3 You further represent and warrant that you: (a) have not been convicted of a computer- or internet-related crime; or (b) have not previously been denied access to our products or website.
2.4 Marceau & Co reserves the right to deny access to the website if deemed necessary or appropriate.
2.5 By placing an order, you:
(a) declare that you have carefully and fully read these Terms;
(b) propose to purchase the products in accordance with these Terms;
(c) accept that any order confirmation is based solely on these Terms;
(d) agree to be bound by these Terms.
2.6 If you do not agree to these Terms, you may not use the website or purchase products.
2.7 You must expressly accept these Terms to: (a) provide information on or through our website; or (b) purchase a product.
2.8 By visiting our website or purchasing a product, you also agree to our Privacy Policy and Acceptable Use Policy (see section 15).
2.9 We recommend that you print or save a copy of these Terms for future reference.
2.10 If you do not accept these Terms, you may not place an order or contact us.

3. Personal Use
You agree to use the website solely to purchase products for personal, non-commercial use, as a direct consumer and not as an agent or on behalf of any third party.

4. Prices
4.1 Prices shown on our website include delivery charges, but exclude taxes, duties, or other applicable government charges (“delivered duty unpaid”).
4.2 You are responsible for any taxes, fees, or declarations related to importing the products to the delivery address. These are not included in the product price. As our products ship from a country outside the European Union (e.g., China), additional charges may apply. You must check with your customs office before ordering. You are the “official importer” and must comply with all applicable import laws.
4.3 We strive for price accuracy. In case of an error, we will contact you to confirm or cancel the order. If we cannot reach you, the order will be canceled and refunded.
4.4 We are not obligated to fulfill an order if the listed price is incorrect, even after confirmation.
4.5 Prices may change at any time, but changes do not affect confirmed orders.

5. Orders
5.1 All orders are subject to product availability. If unavailable, we will inform you and issue a refund.
5.2 A contract is only formed once Marceau & Co sends you an order confirmation.
5.3 Products may be delivered in multiple shipments.
5.4 We reserve the right to withdraw products or modify website content without liability to you or third parties.
5.5 We may reject or cancel orders at any time, including after confirmation.
5.6 If we cancel your order after payment, you will receive a full refund.

6. Payment
6.1 Payment can be made using the methods provided on our website.
6.2 You may also use a discount code provided by Marceau & Co.
6.3 We use payment service providers; you agree that certain information may be shared with them.
6.4 We are not liable for payment errors caused by these intermediaries.
6.5 By ordering, you confirm the payment method is yours and you have sufficient funds.
6.6 We are not liable for fraudulent use of your card, even if reported stolen.
6.7 You must not initiate a chargeback after payment.
6.8 You fully indemnify us for any chargebacks and resulting costs or losses.

7. Delivery
7.1 We deliver to the address provided with your order.
7.2 An estimated delivery time will be shown during checkout.
7.3 We will inform you of delays but are not liable unless required by law.
7.4 If delivery is not possible, we will offer a solution or refund the order.
7.5 Risk transfers to you upon delivery unless you fail to take delivery.
7.6 If you are unavailable, a note will be left with redelivery instructions.
7.7 If you unreasonably refuse delivery, we may charge you for resulting costs.
7.8 Shipping occurs 2–120 days after payment. Standard delivery is 20–30 business days; exceptions may take up to 16 weeks. Products are shipped by the manufacturer.
7.9 As stated in section 4.2, you are responsible for import duties and taxes. Marceau & Co does not cover these. You must comply with import laws.

8. Order Cancellation or Modification
8.1 Once an order has been placed on our website, you can cancel or modify it by sending us an email.
8.2 Once an order has been packed, it can no longer be canceled or modified; instead, the order must be returned to us in accordance with section 10 below. Since our goods are shipped from Asia, longer transit times may occur which are beyond our control. If the goods are already en route to you, cancellation is not possible. Please wait until you receive the goods and return them to us. You may, of course, notify us of your cancellation in advance. To ensure the quickest possible return, we kindly ask you to send us a shipping confirmation. An early refund is only possible 16 weeks after the order is received if the goods were not delivered.
8.3 As we use a fully automated system, orders are activated immediately after shipping. Therefore, we cannot interrupt the shipping process until delivery, and a refund before receiving the goods is only possible within 24 hours of placing the order.

9. Products with Defects
9.1 You acknowledge that the products are standard items and are not customized to meet your specific requirements.
9.2 All product descriptions, information, and materials on the website are provided "as is" without express or implied warranties.
9.3 Product images may slightly differ from the actual item received.
9.4 If the product you receive is defective, you may contact us by email and include a photo of the defect.
9.5 You may return the product to us in accordance with section 10.
9.6 We will inspect the product upon receipt. Processing time depends on your order.
9.7 We will notify you by email if we confirm that the product is defective.
9.8 Our only obligation for defective products is (at our discretion): (a) to replace the product and pay delivery costs for sending the replacement product to your delivery address, provided that you return the defective product to us; or (b) to refund the price of the product and the cost of returning the defective product to us via the same payment method originally used.
9.9 If we determine the product is not defective, we may, at our discretion, refuse to refund the purchase price and may charge you reasonable service fees.

10. Returns and Refunds 10.1 Our return policy is an integral part of these Terms. 10.2 If you are not satisfied with your order, you may notify us by email and return the product. You have 30 days from receipt of the last item to exercise your right of withdrawal. 10.3 Return shipping costs are the responsibility of the customer. 10.4 Products must be received by us to qualify for a refund. They will be inspected upon arrival. 10.5 Products must be returned in their original condition, unused, with tags intact and in original packaging. If returned in unacceptable condition, we reserve the right to reject the return. 10.6 The processing time for returns depends on your order. 10.7 If the product complies, we will confirm by email and refund via the original payment method. 10.8 The return is considered complete once the physical product is received. 10.9 Due to shipments from Asia, delivery times may be longer. Early refunds are only available after 16 weeks if products were not received.

11. Discount Codes 11.1 You may use promotional or discount codes at checkout. 11.2 The code must be entered during order completion. 11.3 The discount will appear in your order total. 11.4 Only one code may be used per order. 11.5 Codes have no monetary value and do not accrue interest. 11.6 If the code doesn’t cover the full cost, you must pay the difference with another method. 11.7 If you return an order paid partly with a code, the code value is not refunded.

12. Acceptable Use 12.1 You may not: (a) damage the website or impair its availability; (b) use the site for illegal, fraudulent, or harmful purposes; (c) distribute malware; (d) collect data using automated means; (e) use bots or scripts; (f) bypass robots.txt; (g) use collected data for direct marketing; (h) contact third parties using scraped data; (i) interact with systems without authorization; (j) use infrastructure for attacks or spam; (k) copy, modify or decompile site code; (l) benchmark or develop competitor products; (m) sell or lease access; (n) share access via private network; (o) copy content without permission; (p) violate laws when using the site; (q) submit unauthorized orders; (r) place speculative or fraudulent orders. 12.2 You are liable for losses from prohibited use. 12.3 Please report prohibited activity immediately. 12.4 Your information must be accurate and lawful. 12.5 We may request identity verification. 12.6 You must comply with applicable laws. 12.7 Contact us if you suspect misuse.

13. Third-Party Links 13.1 Links are for reference only and do not imply endorsement. 13.2 We have no control over linked site content. 13.3 You may link to our homepage if it is legal and does not harm our reputation. 13.4 Do not imply partnership if one does not exist. 13.5 Do not link from websites you do not own. 13.6 Do not frame our site or link beyond the homepage. 13.7 We may revoke linking permission at any time. 13.8 Linking sites must comply with our Acceptable Use Policy. 13.9 For exceptions, please contact us.

14. Intellectual Property 14.1 Website code, structure, and layout are protected by copyright. 14.2 We own or license all IP rights to the site. 14.3 Use is permitted for personal, non-commercial purposes only. 14.4 Report any suspected IP infringement to us. 14.5 Our trademarks may only be used with written permission.

15. Privacy 15.1 Our Privacy Policy forms part of these Terms. 15.2 We use cookies to analyze customer preferences. 15.3 Your data is protected in accordance with regulations. 15.4 Data may be shared internally with staff or partners under confidentiality.

16. Viruses 16.1 We do not guarantee a virus-free site. 16.2 You are responsible for protecting your systems. 16.3 Uploading malware is prohibited. 16.4 Unauthorized access is prohibited. 16.5 DDoS attacks are forbidden. 16.6 Breaches may lead to legal action or access removal.

17. Liability 17.1 See disclaimers under points (a) to (f). 17.2 We are not liable for indirect damages or lost profits. 17.3 Maximum liability: $1,000 or 5x the product price. 17.4 Claims must be made within one year. 17.5 No personal liability for staff or agents. 17.6 Statutory guarantees are excluded where permitted. 17.7 Claims are treated as a group for related breaches.

18. Indemnity 18.1 You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your misuse of our website; (c) your violation of any law or the rights of a third party; (d) your submitted content or interaction with our services.

19. Force Majeure 19.1 If a force majeure event lasts for more than one week, we reserve the right to terminate the contract. 19.2 We may determine an appropriate solution to meet our obligations during such an event.

20. Changes 20.1 We may update or modify these Terms at any time. Material changes will be communicated to you. 20.2 If you disagree with the changes, you must stop using the site. 20.3 Future purchases may require renewed acceptance of the updated Terms.

21. Breach of Terms 21.1 In case of a breach, we may take actions such as: issuing warnings, suspending access, canceling orders, blocking IP addresses, or pursuing legal remedies. 21.2 Attempts to bypass restrictions or suspensions are prohibited.

22. Termination and Suspension 22.1 You may stop using the site at any time. 22.2 We may suspend or terminate the site or your access to it without notice. 22.3 If we determine a risk or violation, we may restrict access immediately. 22.4 We will inform you in advance when possible. 22.5 No compensation is owed for service withdrawal or termination.

23. Consequences of Termination 23.1 Our obligations to provide service end upon termination. 23.2 You are not entitled to compensation or reimbursement. 23.3 Provisions related to liability and indemnity remain in effect.

24. General Provisions 24.1 You may not transfer your rights or obligations under these Terms. 24.2 Our rights are cumulative and not exclusive of legal remedies. 24.3 Our site is hosted by third-party providers. 24.4 If any provision is found unenforceable, the remaining parts remain in full force. 24.5 Failure to enforce a right does not constitute a waiver. 24.6 These Terms do not create rights for any third party. 24.7 The Terms form the entire agreement between you and us.

25. Governing Law 25.1 These Terms are governed by the laws of the applicable jurisdiction. 25.2 Disputes shall be resolved via arbitration in Hong Kong.

26. Company Information 26.1 Email: support@chique-boetiek.nl

27. Interpretation 27.1 Definitions include Contract, Customer, Delivery Address, Force Majeure, and other relevant terms. 27.2 References to paragraphs refer to sections in these Terms. 27.3 Headings are for ease of reference only. 27.4 Words in singular include plural; masculine includes all genders.