return policy

1. Cancellation and Exchange 1.1 Once an order has been placed on our website, you may cancel or modify it by sending us an email (info.marceau.co@gmail.com). 1.2 Once the order has been packed, it can no longer be canceled or modified; in this case, the order must be returned to us in accordance with section 10 below. As our products are shipped from Asia, transit times may be longer and are beyond our control. If the products are already in transit, cancellation is not possible. Please wait until you have received the products and then return them to us. Of course, you may notify us of your cancellation in advance. To ensure a quick return, we kindly ask that you send us a shipping confirmation. An early refund is possible at the earliest 16 weeks after receipt of the order if the products have not been delivered. 1.3 As we operate with a fully automated system, orders are activated immediately after dispatch. Therefore, it is unfortunately not possible to interrupt the shipping process once initiated. A refund before receiving the products is only possible within 15 minutes after placing the order.

2. Returns and Refunds 2.1 Our return policy is part of these terms and applies to your use of our website. 2.2 If you are not completely satisfied with your order, you may send us an email stating which product you wish to return, and return the product to us. The withdrawal period is 30 days from the day you or a third party designated by you, who is not the carrier, took possession of the last product. 2.3 Return and reshipping costs are the responsibility of the customer. 2.4 The customer is only entitled to a refund if the product has been received by us. The returned product will be inspected upon arrival. 2.5 You must ensure that the product is returned to us in the same condition in which you received it and properly packaged. The product must be unused, tags must not have been altered, and it must be in its original packaging. If a product is returned in an unacceptable condition, we reserve the right to reject the return. If a product is returned damaged, we also reserve the right to reject the return. 2.6 The processing time for your return depends on your order. You will receive your refund within 30 days after the return has been received and approved. 2.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. After sending the approval message, the refund will be issued promptly via the same payment method used for the order. No storage fees will apply. 2.8 The cancellation is complete once we have received the physical products. 2.9 As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already in transit, cancellation is not possible. Please wait for the delivery and return the products to us. To ensure a quick return, we ask that you send us a shipping confirmation. An early refund is only possible after 16 weeks if the products have not been received.

2. Steps for Cancellation

Request the return form from our support team and send it back filled out, signed, and scanned.

Return the products. Only use a return method with tracking so we can match your return to your order. This allows us to be notified in advance of your return and clearly assign the received products to the corresponding order. This is the only way we can ensure a fast refund. Once the return has been received, we will be notified and the refund can be processed. Please use only a shipping method with tracking.